Sim not working......still.
My number has been ported over. I received the confirmation from SMARTY. The mobile data doesn't work and says "not registered to network" when I try calls. The sim works in other phones. I've gone through the list and none of it helped. I'm giving it 24hrs, if its not sorted then I'm cancelling it and switching to someone else.
Can't call out with new phone
My eldest got a new phone (second hand Samsung Galaxy S21) and since inserting the SIM card, he can no longer call out or go on the internet (Wi-Fi works fine). Weirdly, the SIM card phone number displays a different number to the one that he had, as if it changed with the new phone. There is definitely coverage as I use SMARTY as well and my phone is fine. Any help would be appreciated.
To make or receive calls reliably we often have to turn off wifi on the phone, why?
I'm with Smarty both for phone and internet at home. To make or receive calls reliably I often have to take my phone off wifi, why? I looked this up using Ai and here's the answer and frankly this is an absolute bore. The issue is likely due to *Smarty's network configuration* (which operates on the *Three* network) not providing the *"WiFi Preferred"* toggle that allows phones to lock onto WiFi Calling even when mobile signal is present. * *Signal Interference:* Without this setting, your phone aggressively switches between WiFi and mobile networks. If your mobile signal is borderline, the phone may constantly drop the WiFi connection to attempt a cellular connection, causing calls to cut out or fail. * *Incompatibility:* Unlike some other providers, Smarty does not allow users to modify the WiFi Calling preference on the device, forcing a default behavior where the phone prioritizes cellular signal over WiFi when both are available. To fix this, you can manually force WiFi Calling by enabling *Airplane Mode* and then turning *WiFi back on*. This disables the cellular radio, ensuring all calls and texts are routed exclusively through your home internet connection until you leave the area.
UNABLE TO MAKE CALLS OR ACCESS THE INTERNET
I am now entering the third week without the ability to make calls or access the internet. Each time I contact support via web chat, I receive the same generic response: “Sorry for the inconvenience, engineers are looking into the issue.” Requests for an estimated resolution time are met with the same repeated message, with no meaningful update or explanation and that I should use the online network service checker. During my most recent interaction, I asked to speak with a manager due to the unacceptable length of this outage. Unfortunately, the manager simply repeated the same scripted responses, including the standard disclaimer that coverage cannot be guaranteed and that I should check the coverage in my area. I have already done this, and according to the company’s own online coverage checker, service should be strong both indoors and outdoors. Surely with the Vodafone–Three merger (which includes Smarty), shouldn't the network theoretically be more stable and faster than before. Given the lack of transparency, the absence of progress, and the ongoing disruption to essential services, I am now seriously considering escalating this matter to CISAS (the Communications and Internet Services Adjudication Scheme).Not recieving phonecalls
Hi.. I have had issues with receiving phonecalls for years! It's a sporadic problem. I am sometimes not able to make or receive calls. I thought it was the device and went through a lot of trouble shooting but nothing helped. I now have a brand new device, and the problem continues!! Before leaving smarty I thought I'd try this. Any suggestions??
Calls straight to messages
Over the last three or four days, incoming calls have gone directly to my message inbox. I have no diverts set up and have good signal coverage as well as WiFi calling when at home. this is extremely frustrating, particularly when expecting a call. This has also been happening to my wife over the similar period. Any thoughts?
