What is happening?!
I went onto the smarty website a couple days ago. Ordered my sim, set up my plan and requested a pac code from the old provider which I then put into the smarty website as it asked for the pac code. I then set up an account on smarty and I’ve had my sim delivered today. Problem is it’s saying awaiting number on the main dashboard and I’ve just had an email saying a replacement sim is on the way…I didn’t order a replacement sim?! I only got my new smarty sim through the post today. So 1. How do I activate if it’s not giving me the option to and 2. Which sim do i activate? The one I have or the replacement sim I never even ordered? so confused!
Misled and very annoyed
Just put my sim in my mini mobile router. I bought it so that when my wife goes on holiday, if she has no signal she could use wifi to whatsapp me. The advert read, there is no contract, which is what I wanted. I wanted to use it along the lines of PAYG, so in other words if I didnt want to pay anything one month I could just skip, all I wanted to start with is to try it at home then when my wife went on holiday, or I ended up in hospital, to see how it works and explain it to my wife, then I would top it up with a higher one month term. "ONLY AFTER PAYING" I find out if you stop the recurring payment they cancel, which means going through setting it all up again as a new plan. If I'd known we were going to be conned into paying every month I would not have joined. I am very disappointed. Does anyone else feel the same. The advert is very misleading and annoying. David Fletcher
Day 24 IMS REGISTRATION - AUTHORISATION NEEDED
I joined Smarty in February. In a few days time it will be one month being with Smarty. During that time no problem with data. I am on an unlimited plan data, calls and text. Not getting calls or text. Only had the service (call/text) for two days so far. That is not an unlimited service. I am not registered on IMS. IMS registration is needed. IMS needs to be registered on my phone for VoLTE (Voice over LTE - making and receiving a calls) Wi-Fi calling and RCS messaging to work. Any Smarty Customer having any issues with calls or text it. This may be your problem? To anyone at Smarty who can rectify this for me one day soon - I'd be very happy.
iPhone sim problem
Hi I have been given a new phone by my son, an iPhone 16promax. I have moved all my info over from older iPhone but when I put my sim in the new iPhone it won’t find the network. have tried my sons sim, it works fine so it seems to be current smarty sim that is causing the problem. Please help ty
Day 23 Service Status Out of Service
Can anyone tell me why I constantly have Service Status: Out of Service? I am a new Smarty Customer. In 23 days I have only been able to use my phone twice. This is on the same day as contacting Smarty. Everything works perfectly fine but the next day Service Status is back to Out of Service. Data is working very well so far. No problem there. It's like the phone sees the Network but is not authorised to use it. I cannot access my online banking as the code that is sent to SMS is not sent. I cannot call anyone nor can they call me. I have already missed 3 appointments because of this. I need to make a hospital appointment and can not do it. I am paying for an unlimited plan but only getting data access. I have been on live chat for hours trying to get a positive outcome. Although helpful and polite. Each Agent goes through the same series of things to do but it makes no difference. I can make WhatsApp calls but certain companies will only accept calling me on my mobile number which they cannot do. Please if anyone knows how to contact Smarty Technical Team or how to solve this I would be so greatful. My next payment is in 5 days time and after nearly a month. I am NOT getting the service I am paying for. Smarty will be able to see how many phone calls and text I have made. This is so stressful.
