Forum Discussion
What is happening?!
I went onto the smarty website a couple days ago. Ordered my sim, set up my plan and requested a pac code from the old provider which I then put into the smarty website as it asked for the pac code. I then set up an account on smarty and I’ve had my sim delivered today. Problem is it’s saying awaiting number on the main dashboard and I’ve just had an email saying a replacement sim is on the way…I didn’t order a replacement sim?! I only got my new smarty sim through the post today. So 1. How do I activate if it’s not giving me the option to and 2. Which sim do i activate? The one I have or the replacement sim I never even ordered?
so confused!
6 Replies
I’ve had the same issue today but spoke to 3 different people and the last person said no sim had been ordered and when they tried to order one it said error so they’ve passed me to the ‘backend team’. if it’s not sorted i’ll be cancelling it
I tried to ask how do I add the replacement sim when there’s no option to as I added the first one that is awaiting number and they kept telling me it was a bonus sim and i need to wait for the main one? then told me there was no bonus sim sent out!
JessicaA_830895 In your situation, if I was receiving conflicting information from Smarty staff, I would raise a Complaint via the website.
Thank you. I’ve done just that this morning. The replacement sim was apparently an error on their part but now I’ve got to discard the original sim and activate the replacement when it comes. Fingers crossed it works!
