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I am a 75 pensioner at the end of 2020 I had to undergo emergency surgery to relive pressure on my brain pressure from a cyst miss diagnosed sinus infection I have two phones a smart phone and a simple phone my wife also has a smart phone. We have these in case an emergency call needs to be made in case we lose connection on the now ViOP connection we have instead of the standard land line. The ViOP connection can be lost if broadband goes' down or Electricity Failure. I tried to or three sims on line but this was denied I even tried on a customer service conversation which also denied this possibility but the conversation with the message that it was easy to join SARTY MOBILE. I bought 3 sims from Argos in an attempt to resolve my problem in my attempt to resolve my problem. I told by customer service "It was easy to join SARTY MOBILE." Far from it the web are a maze not very intuitive in try to register my bought sims alongside the PAC numbers I have now been sent 4 sims in the post trying to set up a group of the three phones seem to be not very intuitive also. Have to go now feeling fatigue now not good for me. Thanks' All.223Views1like3CommentsBeing asked if i want to keep new smarty number or transfer old number after 9 months
I don't want to select wrong option and lose my number but I need to select an option and confirm choice to get rid of this question on my dashboard. I've been with SMARTY since September 2023. I moved my number from previous provider with me. Now my dashboard has a box saying: we noticed you activated your sim. Do you want to bring your phone number to SMARTY? Option 1: yes bring my number. We will bring your number by end of day on 08/07/2024 Option 2: no keep new SMARTY number. You can bring your number later from account settings. I'm worried either option might be wrong and lose me my number. I already brought my number, so what number would they be bringing under option 1. And I want to keep my existing smarty number which is the number I already brought. Which option to pick?Solved3.5KViews1like7CommentsURGENT: SMARTY is failing now, time to move to ID
Compare Smarty to ID on here: https://www.uswitch.com/mobiles/compare/sim_only_deals/ Smarty is honestly terrible. ID offers so much more on the same network for the same price. They offer more data per £, data rollover, more EU countries access, 30GB EU Roaming (18 more than Smarty), e-sim for Watches, 3 months of Apple TV + Music. It is a no-brainer to switch now, Smarty has lost it's game sadly.795Views0likes2CommentsRemove payment option
Does any one know how to remove a payment option? My account lists several debit cards I have used for payment in the past, as well as the current one. I want to remove these from the list (housekeeping) but I can't find how to do it. If I select one of these cards the app simply elects this as the preferred payment option. There seems no way to delete it.Solved13KViews3likes8Comments- 2.9KViews0likes3Comments
App and Website login constantly asks for verification - never remembers trusted devices
Why is it that every time I access the website and/or app (Android Galaxy S23 Ultra) I am constantly nagged to enter a verification code (sent via email or text). This is especially annoying when using the phone app as it explicity it asks if I "trust this device". Why not just add biometric (fingerprint/face id) support and be done with it? Does anyone else have this issue?Solved4.8KViews1like7Commentsjoining Smarty, life of SIM deals.
Hi, I haven't received my SIM yet, but had a few questions: 1 My account page does not have much functionality, will this change once I activate my SIM? 2 If I navigate away from my dashboard, I seem unable to navigate back again; there does not seem to be a button to take me straight back to the dashboard. 3 My contract says that I will get double the data "for up to 15 months", which seems a bit vague. Does anyone know how long the offer actually runs for, and why don't they give a definite figure? 4 I haven't been offered two factor authentication on my account; is this something that will be offered after activation of my SIM?4KViews0likes10Comments