Call cutting out when ringing businesses/landlines
Hello, Ringing mobile to mobile is fine, no issues. However, when I ring official business etc. such as The doctors, companies such as Virgin Media, I am guessing anyone that uses a business line other than a mobile, the conversation cuts out/delayed and it is even worse on loud speaker. There is nothing wrong with my phone as it works normally with mobiles and my partners on Smarty and it does exactly the same with her mobile. Has anyone else experienced this?
Intermittently not receiving calls
Frequently when my husband and three other people that I know of call me, my phone doesn't ring and there is no call history. From their side it rings until the voicemail picks up. If they leave a message i get a text message but still nothing in the call log. Other people can ring and the call comes through everytime. I have tried everything smarty have advised. Sim out. Phone reset. I did replace my phone in January so could be a phone setting, but I did a soft reset which didn't fix the issue. I don't know what to do next.
Dialing... I am getting a problem making a phone call.
I'm getting a problem when phoning I get dialing... then nothing, if I dial again sometimes it connects sometimes it just drops out again. when I am unable to dial out other people cannot phone me. I am able to send and receive texts. The problem is intermittent. Any help appreciated
Not very impressed with SMARTY support so-far
Have to say I'm not very-impressed with SMARTY support so-far. Since I joined SMARTY a couple of weeks ago, I've been having issues with very-low data-speeds in my local area, and constant issues in sending and receiving phone-calls (to other mobiles or landlines). I reported this by e-mail to team@smarty.co.uk this Monday, and had someone called Rehan message me later that same day (from an address ending "@smarty.intercom-mail.com"). So-far they asked me for additional information, and after every single time I reply to them, I'm then asked to resubmit all of the following: Full name; Date of Birth; Postcode; Last Payment Made to SMARTY. Bit tedious to have to re-submit this after every single e-mail I send to them. Surely once at the start of the support would be enough? (Especially given I'm only asking for support, not to make payment or account changes where you'd need to verify each action.) 🙄 Anyway... I've just followed-up after being out today with some more postcodes where I've tried doing calls, and tested my data-speeds, but got this AutoReply from Rehan's account: Thank you for contacting SMARTY. Please note that this email is no longer in use. Your message has not been forwarded, therefore we need to ask you to email us again at team@smarty.co.uk Which I did. Only to then receive this AutoReply: Thank you for contacting SMARTY. Please note that this email is no longer in use. Your message has not been forwarded, therefore we need to ask you to email us again at team@support.smarty.co.uk So apparently that's now the e-mail to use. Anyway... I did forward my e-mail onto that new address, and yes... you guessed it... I also had to re-submit my full-name, date of birth, postcode and last payment made to SMARTY. 🙃 Let's hope someone there does receive my forwarded e-mail and replies, as so-far I'm not sure whether to remain a customer if I cannot get my calls issue sorted, at the least. And perhaps they could also consider (1) not asking for all that personal information after every single reply you send them during a support chat; and (2), if you change e-mail addresses, maybe be proactive and send anyone you've an active ticket with an e-mail to advise it has changed?
'Sorry. You do not have access to this service' Cannot find any help for this.
Hello All I am becoming increasingly frustrated by two issues regarding Smarty: 1: In spite of navigating the Smarty website, my account and the forum, I am unable to establish how to contact an advisor for Smarty. 2. I am in the UK. I have attempted on several occasions to ring government offices with 0800 or 0345 numbers. I keep getting the message 'Sorry. You do not have access to this service'. Why do I not have access to these numbers in spite of being up to date with payment plans and there being, as far as I am aware, no issue with my account? How am I able to contact Smarty's customer support directly? Thank you Yvette
