activation
44 TopicsNew SIM problem ?
Activated my new Smarty SIM yesterday and I notice that the mobile number in the Dashboard is not the same as I requested (i.e. I sent a PAC code to Smarty with the details). However even though the number displayed is not mine all my old services seem (?) to be working. When my wife calls my new Smarty number to test it out there is no connection but my old number (from vodafone) still works. This is not so much a complaint as a “what’s going on” question ??36Views0likes0CommentsRCA chat
So, can someone please explain why my phone number comes up correctly when I call yet on messages it has the temp number before my number was brought over from Vodafone to smarty? I've tried various work around yet nothing seems to fix the problem. Getting on my nerves now. Thanks, your assistance would be a help.20Views0likes1CommentSOMEONE please help
I'm SOOO confused... so my data doesn't work when WiFi is not avaliable. I have the correct settings activated. The sim is new and Smarty mobile are in the process of transferring my old Vodafone number to this provider. I'm not sure if this makes a difference. I bought the sim paying £18 for the unlimited everything and yet I have this problem with my data. Can anyone help. Thank38Views0likes2CommentsOld number activation
Hello all! I want to return my old number after 2,5 years not using it. Is it possible? My account works, I can access it but SIM doesnto work anymore. I want to order a new SIM with my old number to Switzerland if it is possible amd before that to use e-sim?28Views0likes1CommentAccidentally hit the activation button, how can I cancel the ordering data plan?
I haven’t receive my SIM card yet, but I accidentally hit the activation button. So now I don’t know how to cancel it and also how to find my deliveries. If could, how can I cancel the ordering data plan?Solved783Views0likes1CommentProtecting against SIM swap fraud
There are numerous instances these days of SIM Swap fraud. In addition to setting a PIN code to unlock the SIM card, what else can we do to prevent scammers from persuading SMARTY that a SIM has been lost or damaged and handing over a new SIM to them?2.5KViews0likes8Comments