Avoiding a loop activating a 'Bonus SIM"
I have an existing (UK) SMARTY account and SIM. I want to add the 'Bonus SIM' to my account (using in a different phone). Instructions from Support pages just lead to an endless loop... Activating a spare/bonus SIM or a SIM bought in a shop or other online supplier Have a SMARTY SIM and want to activate it? Here is how to do it. After entering the SIM code, you are prompted to Login (NOT mentioned in the instructions). Then Steps 4. Choose a plan and enter your details, and 5. Make a payment for your chosen plan, which isn't offered. I've tried different approaches but nothing seems to allow me to activate/add the Bonus SIM. Guidance appreciated.5.1KViews2likes10CommentsCall Failed
I have NOT been able to receive or make calls !!! I Just get a silent hang while trying to make calls then an error message “” CALL FAILED “”… and I call myself and it goes straight to voicemail ( which I don’t have setup !!!) even when set to 4G / voLTE / 5G / WiFi Calling !!!! And over the past year I have had 30% of my year with NO INTERNET DATA CONNECTION…. Even after being forced by smarty’s staff to do the same steps over and over and over when CX tea refunded me one months bill and told me to leave if I’m NOT happy with smarty mobile !!! And confirmed that I followed all steps correctly ( eg: being forced to hourly reset my NETWORK SETTINGS ON MY iPhone 12 128GB !! Which doesn’t help including changing my APN settings over and over and over !!!!!! “” OOKLA “” speed test shows bearly enough speed to even move …. ( 4.00Mbps ) which is not even enough to open a simple webpage or refresh WhatsApp , Instagram or Facebook !!!! Emails randomly appear late etc !!! Going back to missing calls and unable to make calls which just started a month or two ago!!!!! CALLS ARE VITAL FOR ME DUE TO DOCTORS & HOSPITAL APPOINTMENTS AND CATCH UP’s WEEKLY!!! also I have a elderly mother who I need to connect to regularly due to health concerns and checking up on her for peace of mind !! I am beyond stressed and full of anxiety by SMARTY MOBILE who say it is “””NETWORK CONGESTION “” and apparently there is nothing that can be done !!!!! But…. THE ISSUE IS AT BOTH ADDRESSES NOT JUST ONE !!!!! So …. Clearly it is a completely error / fault … I use the postcode checker & network checker daily and it shows no issues whatsoever… but OOKLA SPEED TEST APP SHOWS EXTREMELY UNACCEPTABLE LOW SPEED JUST ABOUT PICKS UP SPEED ( 4.00Mbps ) just taken now … sometimes it’s even worse ( 1.00Mbps ) which will not even open anything data wise !!! ANYONE HAVE ANY IDEAS without leaving smarty since I am paying £12 unlimited everything ( maybe is it possible to move my telephone number to another frequency? Is that possible? )Solved4KViews2likes10Commentsjoining Smarty, life of SIM deals.
Hi, I haven't received my SIM yet, but had a few questions: 1 My account page does not have much functionality, will this change once I activate my SIM? 2 If I navigate away from my dashboard, I seem unable to navigate back again; there does not seem to be a button to take me straight back to the dashboard. 3 My contract says that I will get double the data "for up to 15 months", which seems a bit vague. Does anyone know how long the offer actually runs for, and why don't they give a definite figure? 4 I haven't been offered two factor authentication on my account; is this something that will be offered after activation of my SIM?4KViews0likes10CommentsProtecting against SIM swap fraud
There are numerous instances these days of SIM Swap fraud. In addition to setting a PIN code to unlock the SIM card, what else can we do to prevent scammers from persuading SMARTY that a SIM has been lost or damaged and handing over a new SIM to them?2.2KViews0likes6CommentsActivation
Hi. I bought a SIM card to activate and swap my number form GG tries to log in, seems I already have a login? So I log in, try to activate my new card, transfer my number and top up I complete all the steps, it skips activating sim and orders one to my address and I will not have use of the number which is important until delivery of the SIM card. Can I not activate my SIM I paid for already rather than wait for my card to come in the post?994Views0likes1CommentCan't activate second SIM
I have a SMARTY account with a Google Pixel. I wanted to add a second phone so started a Group. Signed up to new account with payment details, waited for new SIM to arrive. New SIM arrives and I'm instructed to Activate SIM. On website the Activate SIM button tells me to log in. So I log in. Once logged in there is no Activate SIM button. How do I activate this second SIM?989Views0likes3Comments