Forum Discussion

MarcoCa_1827843's avatar
MarcoCa_1827843
SMARTY Rookie
13-01-2023

No signal after activation

Hi my new sim card has just been activated but there is no signal. Can somebody pls help?

Activation
Network

8 Replies

  • Spark_1831125's avatar
    Spark_1831125
    SMARTY Pioneer
    17-01-2023

    Have exactly the same issue, so hope someone comes along with a solution.

    • JoeDee's avatar
      JoeDee
      SMARTY Pioneer
      07-02-2023

      I have the same issue too, I ordered an extra SIM for the family group but it refuses to activate.  I tried activating via Smarty website and app, both logged in and as a 'spare SIM' but still doesn't activate. 

      I have also restarted the phone a couple of times

       

  • SeanSmith's avatar
    SeanSmith
    SMARTY Rookie
    17-03-2023

    Were any of you able to establish what the issue was? We've activated two SIM's  on two different phones.. Activation email has arrived for both. Neither have any signal...

    • MSF's avatar
      MSF
      SMARTY Guru
      17-03-2023

      Do the sims show as activated on your dashboard? Have you tried the old 'turn off, turn on' trick on your phone to try to force the sim to register to the network?

      • PhilipS_1801472's avatar
        PhilipS_1801472
        SMARTY Maverick
        17-03-2023

        I have the same problem with new sim card as I have activated it but the agent told me your sim haven't activated please go to dashboard to activate it which I already did. The sim card manager say no network, unknown phone number, no signal. They told me try on PC computer rather than app to activate which I did but it keep saying this sim card already activate but there is no plan on it. Smarty have ruined it all. Mess it up.  I give up and asked for full refunded for new sim card failed to activate for 72 hours. Never have this issues before. Please tell smarty manager to sort it out urgently as it not just me as everyone's have the same issues.