Is it possible to get my old number back?
I’ve gotten a new number a few weeks ago but I’ve been permanently logged out of a Microsoft account linked to that number and I need to access it I have the number if I need to give it but if I cannot access the number I’m unable to get my account verification.
unable to activate replacement sim as no email attached to existing account
Hi, I have a group account and one of the members has lost their phone. I have a replacement phone and ordered a SIM card, this has arrived but we cannot activate it as we can't log into her smarty account. There doesn't appear to be an email address linked to her account. So, the forgot password doesn't do anything, when I log into the dashboard as the group owner I can't add an email address to her and I can't reset the password. Does anyone know who to get around this? I did try to re-activate as a new member but that didn't workeSim activation abroad
Hi I'm off to Canada over Christmas and I've bought my children 'new' IPhones. These are eSim compatible. I was planning on giving them whilst there, is it possible to activate an eSim abroad, or do you need to be within the UK for it to register correctly? They are already on Smarty but the new phones don't have physical sim slots. I've looked through the faq and posts but can't find any definitive answer. Thanks
New SIM active no data and slow SMS
Hi I am a new customer and activated my SIM this afternoon it is showing active on the dashboard with a current plan, however the phone signal is alternating between 0 bars and all bars, and mobile data is either off or extremely slow on the speed test like 0.1 mbps. Although I can make a call the text is whirring for ages before it sends. Is it normal to have a few hiccups until things settle down. I was previously with Giffgaff and the signal and data were fine. I also was sure to check network coverage which was also fine for my postcode. It's only been active for about three hours so maybe it takes longer until everything's working normally??? Thanks. Adam
Phone Sim not connecting in Router
Hi all, I have a smarty data sim that I was using in my Cudy 4G router, all good. As I was low on data I tried to put my smarty phone sim in the router as it has 50gb pack but it will not access the internet, I have activated the sim and reset the API but it will not connect, when I put the data sil back in it works fine again. Any ideas? kindest regards, Al.
Time to Activate SIM ?
My contract with another provider ends 26 December, so I'm planning my move to Smarty. If I were to buy a monthly SIM deal over the Black Friday weekend, would I be able to hold off from activating until nearer my current contract end date ? Was thinking maybe 15 December & then port my number over so it's all done before the Christmas holiday.
