18+ Content - enabled but cannot access
SIM 1 - this is in my Android cellphone SIM 2 - this is in my home 5G router, unlimited data BOTH SIM 1 and 2 had their 18+ Content ENABLED on 14/6/23 after submitted my photo ID as requested by Smarty. Everything have been working fine with no issues since that date, whether browsing on my cellphone at home accessing online via the 5G router (e.g SIM 2) or when I'm away from home (e.g SIM 1) Sun 13/8/23 - Access online to 18+ Content on my cellphone at home (e.g. SIM 2) came up with the blank page: The connection for this site is not secure www. <webpage name> .com sent an invalid response ERR_SSL_PROTOCOL_ERROR [REFRESH] Tried on the laptop (connected to home 5G router), it was the same message. Browser then took me to the three.co.uk's url after I'd closed the browser and relaunched and cleared cache and cookies. Three's url says as follows: We’re currently rolling out updates to give you a more satisfying customer experience. As a result, some customers may temporarily have restricted access to some functions online. If you’re having difficulty finding the information you need, get in touch and we’ll help you get to where you need to go. Turn off Wi-Fi. Head to the Adult Filter toggle on your phone. Remember, this won't work on a desktop browser. It'll only work on your phone. You'll need a credit card to verify your age. If you don't have one to hand, just contact us and we'll help. You can also visit a Three store, if that's easier. Once you've done this, just switch your adult filter settings to suit your preferences. Don't worry – you can change this whenever you want. I contacted Smarty Customer Services (SCS), they just regurgitated what I have already done and asked me, for the 2nd time, to submit photo, after going through the security checks of name, postcode, last payment amount etc........ They then replied that the 18+ Content is now enabled, even though it already was on BOTH SIMs. Re started both my devices as mentioned above, still the same issue with no access. Its NOT my 5G home router, that has no parental restriction applied on it and no changes were made to its setting. Explaining the situation to the SCS was painful, they don't seem to understand something so simple so I gave up and trying here. Smarty ADMIN - can one of you please respond, I have wasted a lot of my time, providing screen grabs to help your SCS to understand so they can fix the problem that occurred due to no part from my end.
5g
Come on smarty please update your list of 5g compatible phones I'm 100% certain my Nokia g50 works on 5g I've put a Three Giffgaff and O2 SIM in it and they handle 5g without any problems where available ,the phone is dual SIM and I have shared screenshots of both the Three and Smarty sim Three shows 5g Smarty 4g only, the customer service advisors are extremely helpful and friendly but can't resolve the issue is it smarty or three holding this back, does anyone on this community have contact with anyone at smarty to see if there's anyway of getting this implemented,bit of a rant sorry.
Very poor indoor signal at home
hi everybody, overall my experience with SMARTY is quite good especially with the 5G. However, I am facing very weak or non-existent indoor signal. I have unlimited data which I intend to use at home as well, but it is so useless that I can’t even do anything and speeds are in kilobytes. I have complained multiple times to the Customer Services team, but they keep saying that there is some unplanned maintenance. However, this has been going on for the last few months. I have tried all the techniques like resetting my phone, resetting network, settings, et cetera. The customer service team is not helpful, at least they should offer me some sort of discount For the fact that I am not able to use the services in My Home.
4g and 5g Not available
I have moved address in last 4 days, before the moved I was getting speeds of 200MB to 400 MB a second in city center where I lived. I have only moved half a mile away and now I cant get even 1bar of 4g or 5g. Download speeds are 1MB a second uploads are 0.25. There are occassions where 4g kicks in in 2bars and on times 5g kicks in but isnt the speeds typical of 5g. I have been in touch with support but stated theres unplanned work. When i check the network status for my area theres no reported issues. I downloaded OpenSignal to show what mast I connect to moving around the house causes me to cinnect to two masts of which are bith under a mile away. As I am typing this i noticed the 4g come in then 4g+ with 5g two bars then goes off again. I have checked signal quality ir strengtg in the phone, about status info, sim card status and shiws _110 dBm 32 asu whatever that is. I noticed with this screen open it flips to Nr Nsa when 5g kicks in, and lte on 4g data type. PHONE CALLS ARW ALWAYS Lte. Would it be worth me getting a mobile phone signal booster which goes outside and brings a stronger 5g signal inside or is this a simple issue with the masts and wait. Cheers.
Strange Signal Issues. Not Impressed.
So I recently got an iPhone 13 Pro. Since I received it the phone has been jumping from 3G to 4G where I live, my previous iPhone XR more or less stayed on 4G after what seemed to be very recent upgrades to the network. This is because it used to also pick up 3G or just drop the signal. So I went in your chat and spoke to a representative who advised me the masts are being worked on in my area and this includes 4G and 5G and this would be finished by March 1st. That has come and gone and no change. So I just figured fine I have a worst signal now. But today I drove 13 miles to my nearest big town as it is stated on both the Three and Smarty coverage checkers to have full 5G signal coverage, this being my first 5G phone I wanted check it out as I was out that way today anyway. And obviously Smarty state you do not need a new SIM for 5G to work. Well I managed to find a spot where my iPhone reported 3 bars out of 4 of 5G signal. And nothing! Absolutely nothing worked on it, nada, zilch. I couldn't run any speed tests from the Speedtest app, it just timed out looking for the server, I tried the Nperf app which would start a test then promptly crash with a server error. But I also could not browse ANY websites! I tried every setting: APN to three.co.uk and mob.ask.net Voice and data set to 5G On and 5G Auto Data mode to standard and to Allow more data on 5G Limit IP address tracking on and off. I rebooted my iPhone several times after changing settings. Also turned it off and on and also turned Airplane mode on and off and still absolutely nothing? So I then fixed the cellular data to 4G LTE only and EVERYTHING worked fine, I did a Speedtest and I got 30 ping and 130mbps down and 18 up! So what is going on? Why is the 5G not working? Do I need a new SIM card? Does Smarty need to change my phones carrier settings? I'm really unimpressed I have to say. It makes me suspicious of my phone switching between 3G and 4G all the time too. Or are iPhones not compatible with Smarty's / Three's 5G signals?Data usage
Hi, I am new with smarty and opted for 4G of data. I was previously with 3 and barely reached 4G ever in 5+ years. Just once I think when I was on holiday it was close but I have never went over. First week with Smarty I ran out of data in less than 1 week. I don’t watch or download films/music from my phone especially when out and about. Mostly email/messages/WhatsApp/maps but nothing excessive at all and no change since moving from 3. Any ideas in what’s happening? Any guidance?