Very poor indoor signal at home
hi everybody, overall my experience with SMARTY is quite good especially with the 5G. However, I am facing very weak or non-existent indoor signal. I have unlimited data which I intend to use at home as well, but it is so useless that I can’t even do anything and speeds are in kilobytes. I have complained multiple times to the Customer Services team, but they keep saying that there is some unplanned maintenance. However, this has been going on for the last few months. I have tried all the techniques like resetting my phone, resetting network, settings, et cetera. The customer service team is not helpful, at least they should offer me some sort of discount For the fact that I am not able to use the services in My Home.
18+ Content - enabled but cannot access
SIM 1 - this is in my Android cellphone SIM 2 - this is in my home 5G router, unlimited data BOTH SIM 1 and 2 had their 18+ Content ENABLED on 14/6/23 after submitted my photo ID as requested by Smarty. Everything have been working fine with no issues since that date, whether browsing on my cellphone at home accessing online via the 5G router (e.g SIM 2) or when I'm away from home (e.g SIM 1) Sun 13/8/23 - Access online to 18+ Content on my cellphone at home (e.g. SIM 2) came up with the blank page: The connection for this site is not secure www. <webpage name> .com sent an invalid response ERR_SSL_PROTOCOL_ERROR [REFRESH] Tried on the laptop (connected to home 5G router), it was the same message. Browser then took me to the three.co.uk's url after I'd closed the browser and relaunched and cleared cache and cookies. Three's url says as follows: We’re currently rolling out updates to give you a more satisfying customer experience. As a result, some customers may temporarily have restricted access to some functions online. If you’re having difficulty finding the information you need, get in touch and we’ll help you get to where you need to go. Turn off Wi-Fi. Head to the Adult Filter toggle on your phone. Remember, this won't work on a desktop browser. It'll only work on your phone. You'll need a credit card to verify your age. If you don't have one to hand, just contact us and we'll help. You can also visit a Three store, if that's easier. Once you've done this, just switch your adult filter settings to suit your preferences. Don't worry – you can change this whenever you want. I contacted Smarty Customer Services (SCS), they just regurgitated what I have already done and asked me, for the 2nd time, to submit photo, after going through the security checks of name, postcode, last payment amount etc........ They then replied that the 18+ Content is now enabled, even though it already was on BOTH SIMs. Re started both my devices as mentioned above, still the same issue with no access. Its NOT my 5G home router, that has no parental restriction applied on it and no changes were made to its setting. Explaining the situation to the SCS was painful, they don't seem to understand something so simple so I gave up and trying here. Smarty ADMIN - can one of you please respond, I have wasted a lot of my time, providing screen grabs to help your SCS to understand so they can fix the problem that occurred due to no part from my end.
5g
Come on smarty please update your list of 5g compatible phones I'm 100% certain my Nokia g50 works on 5g I've put a Three Giffgaff and O2 SIM in it and they handle 5g without any problems where available ,the phone is dual SIM and I have shared screenshots of both the Three and Smarty sim Three shows 5g Smarty 4g only, the customer service advisors are extremely helpful and friendly but can't resolve the issue is it smarty or three holding this back, does anyone on this community have contact with anyone at smarty to see if there's anyway of getting this implemented,bit of a rant sorry.
Data usage
Hi, I am new with smarty and opted for 4G of data. I was previously with 3 and barely reached 4G ever in 5+ years. Just once I think when I was on holiday it was close but I have never went over. First week with Smarty I ran out of data in less than 1 week. I don’t watch or download films/music from my phone especially when out and about. Mostly email/messages/WhatsApp/maps but nothing excessive at all and no change since moving from 3. Any ideas in what’s happening? Any guidance?
Looking for better coverage? Poor signal?
I live in Bath Spa, and have been on Smarty since 9/2025. For a good signal and enjoyable network experience, it is worth here especially to know a few things. As previously I was with O2 for a few years back. Only being in Bath longer, I've started having signal dropout and throughput problems. So I went to a local mate's mobile shop that I've known over 10 years to ask for some advice. His first point was "Are you on O2?", and soon after then I learned my answer. Myself too I noticed that with 5g connected coverage, here in Bath is the best way to signal/usage stability. He then recommended EE, however to get 5g from them, you need to be on contract. I didn't want that, so I tried Smarty and loved it ever since. MORE TO THE POINT OF COVERAGE AND IMPROVEMENT To sum things up. To stop having problems with finding better coverage, signal, or throughput, you need to focus on how and where you get signal. To help you do this to the above, I found a open source app called Open Signal (no charges, no ads, signups, no bs). There you'll find everything to help you approach and furthermore calibrate things better. It has tests for video quality limits, latency, and signal direction. There's a coverage map, a currently connected cell tower direction compass (just walk around with on screen arrow), and a table showing available 2g/3g/4g/5g available percentages at spot, and a map of available local cell towers(with a signal connected line from current tower to you). So objects and placement around(buildings, structures, interference), can be addressed to optimise your experience. Open Signal is a great tool for customising your signal experience anywhere. You can get it on the app store. Its completely ad and payment free.
