New customer. NO Incoming or Outgoing calls
Hi I joined Smarty today and had my number ported across from my previous provider. At 13:16 I received an email to say that my port had been successful. During the afternoon most of the services slowly appeared. At this moment, I can send and receive texts ok, internet works ok, but - I cannot make or receive phone calls. I have just restarted my mobile and retested. It is now 19:25 - it looks like no phone tonight. Very disappointing Smarty. Not a good start. I'd be grateful for any help.
I can't find the chat
I want to ask about when my old number will be transferred to my new Smarty SIM. I see lots of references to the Chat option, but I can't get it to initiate. It just brings up pre-written answers. So does anyone know how I get it to work? Or is there a way of finding out why my old number has not been transferred over? I'm not having the best of starts with Smarty.
New, no service after bringing old number over
Hi I'm wondering if anyone has had this problem. I'm new to Smarty and wanted to bring my old number over. My PAC code was sucessful. I received emails from the previous provider teling me my SIM was no longer active, as well as confirmation from Smarty that it was a success. I did not put the SIM into my phone until after the number was ported over, so I have never had service at all. After putting in the SIM, I have no service. Oddly, when I restart the phone, I have service for about a minute. Smarty shows as the operator in my settings. Then it disappears and I have no service again. I cannot make calls or recieve texts. When I contact Smarty over chat, told me to turn it on and off again, and to reset network settings. This doesn't do anything. They said maybe it will work after midnight. I have my doubts. I'm very concerned about not being able to be contacted and not being able to use 2FA. Please let me know if there's anything else I can try.PAC request fails authentication
I have moved to a different provider. My own account is closed. I can still access my son's account who was under my own account. However, Smarty is saying my request for a PAC for him is failing authentication. I'm getting no information back from Smarty. I'm pulling my hair out with this. Does anyone have any ideas? I've tried texting PAC with my date of birth AND PAC with my son's date of birth. No luck with either.
URGENT: SMARTY is failing now, time to move to ID
Compare Smarty to ID on here: https://www.uswitch.com/mobiles/compare/sim_only_deals/ Smarty is honestly terrible. ID offers so much more on the same network for the same price. They offer more data per £, data rollover, more EU countries access, 30GB EU Roaming (18 more than Smarty), e-sim for Watches, 3 months of Apple TV + Music. It is a no-brainer to switch now, Smarty has lost it's game sadly.
