Data roaming in EU complaint
I have been checking my data useage religiously since last Sunday. Yesterday I had used 1.8 gb of data .. the today driving across spain i had a problem connecting so i selected a different network from the lost becayse the signal was so poor. This eveing just after 21:00 you messaged to say that suddenly i have used more than 10gb of data .. for the past hour ive had no signal and yet now you claim i’ve gone over 12gb of data .. How is that possible?????? I feel completely mugged! This smarty 12gb in europe is obviously a scAm am d I sm going to complain to the regulator about your ‘fast practices’ and warm others not to switch to you. This is appauling service!Solved2.7KViews1like4CommentsPausing data overnight ( as a parental control)
Is it possible to set hours between which sim data will not be available. I do this for my teenager's mobile's home wifi access overnight but of course he can use sim data instead. I want him to sleep ready for school next day not be distracted by apps etc.8Views0likes0CommentsNo roaming data in Portugal
I’ve been on holiday in Portugal for a few days and initially my data was working fine but this morning it stopped working. My roaming is on and the APN is set correctly. I’ve tried resetting and restarting my phone and nothing is working. Any ideas on how to fix? It’s really disrupting my trip as I can’t get bolts or look up directions while I’m out.50Views0likes0CommentsData
Can someone advise as to why , for one day , all my data was used up. I dont stream movies , or downlaod music. Lots of facebook and instagram, but I have not increased my usage from previous months. I have tried to login to top up for this month , but the login is messing me about and not accepting my correct details.224Views0likes1CommentProtecting against SIM swap fraud
There are numerous instances these days of SIM Swap fraud. In addition to setting a PIN code to unlock the SIM card, what else can we do to prevent scammers from persuading SMARTY that a SIM has been lost or damaged and handing over a new SIM to them?2.2KViews0likes6CommentsURGENT: SMARTY is failing now, time to move to ID
Compare Smarty to ID on here: https://www.uswitch.com/mobiles/compare/sim_only_deals/ Smarty is honestly terrible. ID offers so much more on the same network for the same price. They offer more data per £, data rollover, more EU countries access, 30GB EU Roaming (18 more than Smarty), e-sim for Watches, 3 months of Apple TV + Music. It is a no-brainer to switch now, Smarty has lost it's game sadly.800Views0likes2CommentsCalling all Unlimited Plan customers…
We’re keen to hear from you and how we can enhance your experience with SMARTY so we have a few questions for you. You don’t have to answer them all, you don’t have to write pages and pages (unless you want to), we just really want to know how you feel about your plan and how we can make the experience better. Please be honest, feel free to make suggestions, you won’t hurt our feelings (I can cry in private), and we might be able to do something about some of them. (No promises.) Why are you on an Unlimited plan? Do you stream a lot of TV? Do you send hi-res images and video around? Do you use it overseas? Do you feel 12GB suits that need? Do you use an EU data pass to unlock the rest of your data when in Europe? What can do to make things better (other than reducing the price; that’s obvious and we all love a bargain)? Longer data passes? Non-EU passes? Rewards on your anniversary? No idea is off the table. (Might not be achievable, but no harm in asking, eh?) Of course, if everything is OK and you’re happy, post that too. Contentment is fine. Thanks6.7KViews1like26Comments