Trying to upgrade my plan but not working
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โ16-05-2024 20:01 PM
Trying to upgrade my phone plan
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โ16-05-2024 20:11 PM
We need more information - IF you are trying to upgrade to a special offer plan, such as ยฃ8 for 50 GB or ยฃ10 for 60 GB, you MUST contact Smarty directly via webchat, which is available from 08.00 - 20.00 every day
(As this is the Smarty Community Forum, we are customers like you, we donโt work for Smarty, so cannot access other customers account details, change their plans, etc)
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โ17-05-2024 08:24 AM
@AdeebaKh_867492 Not much info here unfortunately.
If you are looking to get a special offer, you need to web chat with Smarty Support Team.
If you want to change current plan, you need to wait until it finishes (do turn off auto renew though) and then buy the plan you want - you cannot upgrade part way through a plan.
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