04-17-2023
09:46 AM
- last edited on
07-19-2023
04:29 PM
by
JodieB
Hi can anyone help why is it every time I go on Smarty app I have to sign in and get a code sent to me regards Dave
04-17-2023 12:06 PM
I believe SMARTY have to use two-factor authentication when you sign-in to your account because they store your payment card details online.
It's possible the SMARTY app could be designed differently though, but the SMARTY app is relatively new compared to the SMARTY online account portal.
04-17-2023 12:28 PM
They rely on a cookie being stored on your device.... I asked this very question last week, but didn't get a logical reply...
Annoying isn't it ? 🙄
04-17-2023 01:33 PM
I use the iOS version of the SMARTY app, which I leave running on my iPhone.
It appears to work, although occasionally selecting something in the "You" section of the app requires re-authentication, i.e. sign-in with 2FA.
What was the web chat explanation for 2FA being needed for every app sign-in?
Personally, I don't trust the SMART app - I've discovered and reported some bugs to SMARTY, which haven't been fixed yet.