RCS chat wrong number after port to Smarty

[MartinK_2563556]

Hi,

My number has successfully been ported over to Smarty but my number in RCS messages is showing the original number before the port.

I have tried turning off and back on RCS chat, restarting the phone, switching the phone off, removing the sim etc but to no avail.

Phone is Oppo Android if that helps.

Thanks for any suggestion for a fix.

[Chalkychap]

Okay @MartinK_2563556, sometimes the following steps can help with this: 

1. Turn OFF RCS chats (“Chat features”) in the Google Messages app.
2. Turn OFF the handset and carefully remove the SIM card.
3. Check the SIM card is clean and undamaged, wait 15-minutes before re-inserting the SIM card.
4. Turn ON the handset.
5. Turn ON RCS chats.

🤞

[MartinK_2563556]

Thanks for the suggestion.

It didn't work I'm afraid. After following the instructions and turning RCS chats on, it tried to verify my number but failed and reverted back to the old number.

[Chalkychap]

I'm guessing perhaps you used the SMARTY SIM in your Oppo handset before switching your number to SMARTY, @MartinK_2563556? 

If so, Google's RCS servers registered the Oppo as using the number SMARTY allocated for your connection to their network.

Have you tried using the online Google Messages deactivation web portal?

If you've done this, then maybe just turn OFF RCS in Google Messages app for several weeks. The Google RCS servers usually sort themselves out, eventually.

[MartinK_2563556]

Hi again.

Thanks for your replies.

You are right that I have been previously using the Smarty  SIM in my Oppo handset. I had the old SIM as a second SIM but no longer required that hence the switch to using a single SIM.

I have tried to fill in the form in the link you provided but it keeps asking me to check the number and try again.

Thanks again.

[Chalkychap]

Thinking about it, not sure you can actually use the link to deregister from RCS, @MartinK_2563556. 

The number you want to deregister would be the initial number SMARTY allocated, before you switched the number you wanted to keep over to SMARTY. 

Since you've switched now, there's no way of now receiving the verification code for the initial SMARTY number. 

Maybe worth turning OFF RCS in Google Messages app for a few weeks. The Google RCS servers should sort themselves out, eventually.

[MartinK_2563556]

I managed to resolve this now by logging into my Google account where I could see both phone numbers listed, so I deleted the old one, checked in RCS messages and it updated to the correct number.

Thanks for all your help and suggestions  @Chalkychap, much appreciated.

[Chalkychap]

That's good to hear, @MartinK_2563556. 

Seems like Google set plenty of traps for the unwary. 

[Abdifat_2606582]

Kepp the old number I want to use it. Transfer my tapped up to my old number 

[milkyjoe]

Where in your Google account did you find this?

[Abdifat_2606582]

07481618937 I tapped up the wrong number

[LEIGHP1875]

Reset your network settings

[Robalot7]

This is what worked for me (Google Pixel 6)...

I went into the phone settings, went to Apps, then selected Messages.

I then cleared the storage/cache, restarted the phone, went back into the message settings, went into Advanced and entered the correct phone number.  Back to RCS Messages (had to wait for this to become available again, it wasn't straight from the off), turned that back on and entered the correct number to verify it, and it worked!

If you've got important messages, I would recommend backing them up first.

[MSF]

@Robalot7  What you describe covers the general situation - slightly different for iPhone though.

The problem seems to arise because the device 'remembers' the original number allocated to the sim and is loathe to change once you port in your old number unless 'adjusted'. Some people report that a network reset does it too.

[Robalot7]

It will be different to iPhone as they don't use RCS yet, that's coming in later this year reportedly.  That was just my solution to fixing the RCS problem, I don't have a clue how iMessage works. 🤣

[MSF]

@Robalot7  You may find this article of interest: https://www.androidcentral.com/rcs-vs-sms-vs-imessage-whats-difference