Forum Discussion
Numbers being blocked
JohnSte_2003389 Firstly, check your dashboard to see that you are showing an active Smarty plan with an active sim.
Secondly, get someone to call you - ideally from both a landline and a mobile.
Thirdly, do you necessarily believe what the call centre said? Did they definitely have the correct number?
Fourthly, do a Network Status check to see if there is any local mast issue.
Finally, if the issue persists, you may need a web chat with smarty Support.
Thank you for the reply. I have had this issue before when someone tried to call me from a call centre number. I believe this is the issue. I have checked all of the above and they are all fine, I checked the phone number with the call centre. They are a health care provider and a trustworthy source.
JohnSte_2003389 I often wonder if there is an issue with different systems talking to each other.
I assume that the caller is using an internet telephony and this is then trying to connect with a mobile network (in this case 3/Smarty). Could the different protocols clash at times?
Too many electrons buzzing around? Too much clever hi-tech? Why don't they simply send you a telegram? 😁
