Network signal

[KevinBake_89952]

Hi

I have noticed a real drop in signal quality and network speed over the last few weeks 

Has anyone else , are smarty sorting it?

If not sorted in the next few weeks I am leaving 

[MaximSh_1981892]

Same here. The reception has become very strange where I live. Sometimes it is just like before, and then it just disappears (no bars at all) for some time. 

It has started a few weeks ago. Maybe it is related to the 3G switch off on 9th Sep. I will see what happens after that and will take a decision about leaving or staying

[MSF]

@KevinBake_89952 

Network status check?

Not a problem here.

Don't know if smarty are sorting it as we forum members don't know what, if anything, it is.

Fair enough if you can't get the service you need.

[KevinBake_89952]

Thanks 

I have gone dual SIM for now.  Added a esim company called Spusu

Running side by side.  Spusu full signal , smarty very weak signal.  Really annoying I have 3 accounts with smarty.  Might have to move them all

[MSF]

Interesting @KevinBake_89952 ! Just tried to WhatsApp them to find out what network they use - 5mins and no reply - good start!

[MSF]

@KevinBake_89952  Almost an hour later and still no response to my question to Spusu about what network they use. Promising level of  Customer Service? I think not! I see that they are based in Austria but have an office in N. London and you need to call a mobil to speak to them 🤔

[KevinBake_89952]

You would expect that though.  It's similar price to smarty.  The network is EE.  Sign of a good network is not needing customer support 

[MSF]

@KevinBake_89952 They did eventually answer to tell me that it was EE.

Would I have received a reply quicker on Smarty? Answers on postcard please....

(Clue: probably via the Community Forum)