Forum Discussion
[Announcement] BIG NEWS: You can now text shortcodes! 🎉
Hi can you help me with this. I am trying to opt into a medical service from a 67 number. It is free to reply to, and under the UK regulator but it keeps failing my 'Yes'response to opt in. This is for my medical care?
Okay LauraFis_317418, unfortunately SMARTY don't support sending messages to a short-code number.
You might need to check with the medical service guys (using the short-code) for an alternative mobile number to use.
Or Smarty can make a fairly basic phone operation available
Now that's a really good idea!
I have - they have to link it to my mobile number and that's the only way currently to access my medical text service. Will need to look at another provider as this happens with my regular blood bookings also. This is a free text service with no charges so frustrating that these are blocked.
It's pathetic that they block the free ones too they need to pull their fingers out and sort it .
It's interesting that the NHS and GP practices are certainly able to send out texts to mobiles and it only requires patients to opt in beforehand.
I regularly receive texts from them and also from a pharmacy and I never need to opt in to their short code number.
This organisation will surely find the same problem with a number of their customers/users/patients so I wonder if it is perhaps worth discussing with them an alternative way of opting into their service.
What is the actual short code number? Only chargeable (premium rate) sms should fail.
No short code sms “should” fail, but they all do, even with an active out of plan add on. A fairly basic operation on most providers, but seemingly beyond Smarty
