Forum Discussion
Is there a simple way to change my billing date?
Hi Endemoniada there currently is not, this is something we have passed on in the past to our teams - the only way to do this right now is to pause your service, we understand this isn't ideal.
I've been having the same issues, and rely on services due to my health issues. So for this, I am leaving Smarty for good.
Juplika Are you sure that any other network will let you change the start date of a monthly plan?
I'm not sure how they would do this without complicated accounting. Say that you normally start a plan on the 20th and then went to change to 1st for next month; they would then need to credit back a portion of the existing plan so that you could start afresh on the requested date - all quite complex and probably costly to do.
EE let’s you do this easily.
Yes, they do, I switched from EE to Smarty.
However, as EE and Smarty are different companies, EE’s billing practices have nothing to do with Smarty.
UNiXMIT I don't doubt what you say, but Smarty currently does not.
The only way is to let your plan finish with auto-renew turned off. Wait until desired start date and then buy the plan of your choice again and turn on auto-renew. The downside is that you may have some time without any service.
Also, if you leave it more than 6 months without purchasing a plan for any reason, your sim will be deactivated and the number lost
Thanks. I was just responding to your point “Are you sure that any other network will let you change the start date of a monthly plan?”. Hopefully Smarty will figure out how to change a date and charge accordingly. Thanks.
