Forum Discussion

RobinK's avatar
RobinK
SMARTY Maverick
02-08-2023

Changing from regular plan to data-only?

I currently have a 3Gb money-back monthly plan which is only used in a data device, so I would like to switch to a data-only plan. On my dashboard the 'Change Plan' link only gives me the option of o...
Chaning plans
Data
Strandloper's avatar
Strandloper
SMARTY Motivator
02-08-2023

RobinK,

I've just checked on my account profile, and have already set my account to auto-renew.  Under "Manage plan" it gives (or should) the option to change the plan to any that are available (I'm currently on a voice & data plan, but had the option to change to a data only plan.

Steven

RobinK's avatar
RobinK
SMARTY Maverick
02-08-2023

That's exactly the issue - the Manage Plan link under the dashboard view only offers me voice/data plans. So maybe there is an issue with the way my account is setup (I have had a sim for a few years). There is also a separate Manage Plan link under Account Settings but that only to do with pausing the current plan/leaving Smarty. Unless anyone else has any other bright ideas, I guess it is simplest to order a new sim and set it up as data only from the start.

  • MSF's avatar
    MSF
    SMARTY Guru
    02-08-2023

    RobinK Rather than order a new sim, you could web chat with Support Team and they can look into your account.

    • RobinK's avatar
      RobinK
      SMARTY Maverick
      02-08-2023

      MSF - thanks for the suggestion. I was hoping there was a simple answer before I get into a protracted online chat about this but I will give it a go before trying the new sim option.