Forum Discussion

YulianK's avatar
YulianK
SMARTY Community Manager
23-01-2025

[Network Issue] Service Update - Resolved

[UPDATE] Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. We continue to monitor and review all services throughout today to ensure full...
Network
Brooker88's avatar
Brooker88
SMARTY Maverick
31-03-2023

So I've noticed every now & then I can't receive calls, or make them. There is no dial tone & after a few mins it just cuts off.

 

I've tried pinpointing the issue & I'm left clueless.

 

The only solution to fix the issue is to restart my phone.

 

I've tried turning data on & off. 

 

Using the sim 2 tray.

 

Toggling mobile data on/off. 

 

Turning WiFi calling on/off.

Trying different apn, nothing works.

 

Mobile data always active.

 

Literally at a loss. 

 

This doesn't happen 

 

 

PeteS's avatar
PeteS
SMARTY Pioneer
19-09-2024

 I am having a similar issue today, even restarting the phone, and even turning the phone off and back on, not just "restart", I can't even use WiFi calling to make a call, but I can receive SMS messages and yes I have checked my WiFi etc, so I guess I'll be ordering a replacement SIM I guess even WiFi calling requires validation of the SIM some how but SMS doesnt? strange.

  • IreneBr_3025626's avatar
    IreneBr_3025626
    SMARTY Rookie
    09-11-2024

    I am new to Smarty.....and am having the same problems today. No dialling tone but the display states it's calling. I testex by dialling my landline....calling, no dial tone & no call received on my landline, then the call hung up. I may be returning to O2 if this persists!