Forum Discussion
Auto-Renewal Failure
Hi there
My SMARTY plan has been on auto-renewal since I opened my account and has renewed every month accordingly, for well over a year.
Today it failed to renew.
I have tried twice to renew i...
Gasgas2_1119700 As you seem to have some internet access (otherwise you wouldn't be able to post here), can you contact your bank via email or web chat?
After some 80mins on chat to Smarty, blaming me for changing auto renew (i didn't) & telling me to contact 2 different banks, turns out Smarty had disabled my email address, once enabled, i could renew plan. If an account has credit, why is service terminated????
No apology for wasting my time - if it wasn't for wifi calling, i'd never use Smarty.
