Forum Discussion

JamesLa_2708527's avatar
JamesLa_2708527
SMARTY Pioneer
09-01-2025

WiFi calling

Since upgrading my iPhone to ios18.2 I’m unable to use WiFi calling at home connecting to sky broadband. Sky say it’s not a broadband issue but a mobile provider issue.

 

anyone have any recommendations as I’ve tried any steps other people have recommended on other forums.

3 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    09-01-2025

    JamesLa_2708527  Have you checked that your phone is connected to the broadband wifi? Can you pick up email and use a web browser without mobile data when at home?

    Have you turned on wifi calling in phone settings?

    • JamesLa_2708527's avatar
      JamesLa_2708527
      SMARTY Pioneer
      09-01-2025

      Yes, working fine and is turned on, was working fine before 18.2

  • Nathan's avatar
    Nathan
    SMARTY Moderator
    09-01-2025

    Hello,

    Thanks for posting on here. We do support Wi-Fi calling on the SMARTY network so we would expect things to work as they did previously.

    There maybe is some settings we can fix so please contact the team to see what we can do.