Forum Discussion
Visual Voicemail
JeremyB_1719109 Smarty offer a basic 'no-frills' service at a reasonable price.
Currently, they are not supporting short-code or visual voicemail and this has been mentioned many times over the last two years and so it does not look like it is going to happen anytime soon.
Yeah, I understand that. Severap moderator comments have come back with the "we're low cost / no-frills / reasonable prices" and I was adding voice to the idea that would you charge me a little bit for that frill and I would pay you.
To Smarty's credit, the reason why the additional £3 or £5 for Hullomail seems expensive is because that is a fair chunk next to the £10 or so that I pay Smarty for my contract. When I used to pay EE £45 (including the phone) that seemed less significant.
If Smarty were to offer an add-on where I paid another £1 or so per month that would add significantly to profit for Smarty (assuming 20% margin at the moment) and I'd be a super happy customer.
Just saying. 😉
As Smarty uses the same voicemail system as their parent network Three, and Three is the one 'proper' (i.e. not virtual) UK network that doesn't have Visual Voicemail, I suspect Smarty couldn't offer it for an additional fee even if they wanted to.
But if they could, why would anyone pay for a big name network if that network's budget offering offered all of the bells and whistles? The only UK big name network that I'm aware of offering VV on its budget brand is Vodafone on Voxi.
JeremyB_1719109 It's a fair comment, but I would imagine that it adds a layer of complication to the accounts process. Currently it's just the plans on offer but it would double everything if you had + or - visual voicemail add on .
As I don't work for them, admittedly it's just a guess but they do seem loathe to change anything on their original offering.
Was thinking it could be managed like any other add-on in the app. No need to change plans.
I can understand their take it or leave it business model though. It's great value, simple... just a bit "driving my company car with Nokia 6110 in 2001" era - and the Orange VM menus were better too.
JeremyB_1719109 ...but then not everyone uses the app that much. I find it a bit 'clunky' and prefer everything via the website.
We 'poor old dears' like everything big and clear in front of us, not like these youngsters stuck to their phones all the time! 😜
