Forum Discussion
Very slow speed
Raja Not sure how we can help you on this really.
If you happen to be in an area with a poor data speed, there may not be a fix for it. Have you always had poor speed? If so, why is it a problem now? Why do you say every time your plan renews - is it only slow at that time?Have you checked Network Status and Coverage for your area?
Before moving to any other network, you may want to check the quality of signal on other networks where you are.
Your service is horrible, it shows as 4G sometimes 5G with 3/4 bars and it still takes 5-10 minutes to load up, I just did a speed test on my other sim it shows as 153mbps and for Smarty it showed up as 7.1 mbps like what is going on, I am going to be leaving from here when my sim ends.
Hey Raja
If you still need direct account assistance our customer care team available https://smarty.co.uk/contact available daily from 8am – 8pm.
