Forum Discussion

Catheri_3203728's avatar
Catheri_3203728
SMARTY Pioneer
11-03-2025

Unable to receive calls on Samsung

Hi

I've been with Smarty for over 1 week and I'm unable to receive incoming calls. I can get calls and messages on WhatsApp and I can also receive SMS messages but no calls. If someone phones me they get a message that the number is not available. I brought my number over from O2 and I received a message from Smarty saying the transfer was successful. I've missed calls from my sons school so Im starting to worry now how much longer will this last. Any help or advice ??

 

Call Issues

9 Replies

  • WelshPaul's avatar
    WelshPaul
    SMARTY Centurion
    11-03-2025

    What phone model is it and where did you purchase it from? It sounds like WiFi calling/VoLTE isn't working on your device.

  • Catheri_3203728's avatar
    Catheri_3203728
    SMARTY Pioneer
    13-03-2025

    It's a Samsung A16,I've checked the settings and it shows VolLTE as ticked for preference. What else can I check ?? I can't go another week without getting calls going to have to change to a different supplier as no one from Smarty has been back in touch after I reported it and someone said i would receive an email from a different department- that was 4 days ago. 

    • WelshPaul's avatar
      WelshPaul
      SMARTY Centurion
      13-03-2025

      Where did you purchase it from? If it was purchased via another network provider or abroad, it would have a custom firmware installed and thus likely won’t work with some other networks even if unlocked.

      • WelshPaul's avatar
        WelshPaul
        SMARTY Centurion
        13-03-2025

        Given that the Samsung A16 was released in November 2024, it should work. That being said, Android devices come with a variety of firmware revisions. Some are customised to work with features and services that will only work with the network it was supplied by.

        There are two hardware variants of the Samsung A16 here in the UK. These are the 5G (SM-A166B) model and an LTE-only variant (SM-A165F). It would help if we knew which one the OP had along with the firmware version.

    • Rebekah_150's avatar
      Rebekah_150
      Team SMARTY
      14-03-2025

      Hi Catheri_3203728,

      While your phone my be VolLTE capable it may not be compatible with SMARTY, I recommend contacting our customer care team who can provide account specific advice for you https://smarty.co.uk/contact available daily from 8am – 8pm.

  • EdwardM_3223418's avatar
    EdwardM_3223418
    SMARTY Pioneer
    19-03-2025

    Same problem here. Samsumg Galaxy J6. Works fine with O2 (but their 4G signal is extremely poor here hence switching to Smarty). Ported number across no problem, mobile data strength is good, can send n receive sms, txt etc but cannot make or recieve voice calls. Have already missed several important calls and 1 vital medical one. Already tried everything on help page without success.

  • daosh's avatar
    daosh
    SMARTY Pioneer
    23-06-2025

    Hi, I am having the same problem with my Apple phone. Did you ever get any help fixing it.

    David

    • MSF's avatar
      MSF
      SMARTY Guru
      24-06-2025

      daosh Firstly check Coverage and then Network Status for your postcode.