Turns out smarty doesn’t work in Australia with (some?) apple phones. It’s apples fault apparently but would be nice if they (Smarty) could flag this up before people travel. I had to get an Aus sim and have 9 weeks where I can’t be contacted on my UK number (calls or texts).
PhilipJ_1446617 Did you check that your Account shows sufficient add-on credit? You will need 50p per minute to phone the UK from Oz.
Have you also checked that you are somewhere with a decent signal form an Oz network?
Yes - I added a top up so plenty of credit and have signal (tried all three providers) but not working.
PhilipJ_1446617 Are you by any chance calling a 'corporate' type of landline number?
A number of us have had problems in connecting with these. I wonder if it is due to the call going from mobile to landline to a number that uses internet telephony. In your case, it is probably doing an extra hop from Oz mobile through to UK mobile I imagine.
