Forum Discussion

MatteoM_1043896's avatar
MatteoM_1043896
SMARTY Rookie
24-12-2024

TOP UP SOMEONE ELSE'S NUMBER??

Hi, I am desperately trying to reach out to someone who is currently in another country. She has no credit and access to no service there  so the only way is for me to pay. Is it possible that this is so difficult? It's almost Christmas day and this person will be cut out of the world because of this. 

2 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    24-12-2024

    MatteoM_1043896 Totally agree with SmartyTrousers. You will need to be able to access her account or else invite her into a group that you form and then you pay all group bills.

  • SmartyTrousers's avatar
    SmartyTrousers
    SMARTY Centurion
    24-12-2024

    Unless the person has shared the login details for their Smarty account with you, I suspect it will not be possible.

    Smarty support will almost certainly only deal with the account holder, for security and data protection reasons.