Forum Discussion

TimTdd_2654098's avatar
TimTdd_2654098
SMARTY Pioneer
21-02-2025

Support

Does anyone at SMARTY offer support here? All the posts I've seen are all very old.

My question, have a smarty sim in a spare phone, ordered two new sims for other family phones. When I tried setting first up it seemed to fail at every level. Support seems non-existant. Cancelled autorenew on my back up, now want assurance that two new sims will not incur any additional costs. For me, SMARTY is no longer a consideration. Whilst email is suggested as a way of concating Smarty, following link just sets off around the houses again-no email address provided. Chat tried, message left but I notice getting an answer usually 'takes a few hours'. What sort of outfit is this?

4 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    21-02-2025

    TimTdd_2654098 Firstly, you can email team@support.smarty.co.uk and this is written at the bottom of the “contact us” page.

    Smarty do not directly offer support on these pages. Forum members will often try here.

    If the two sims have not been set up with accounts, then there will be no charge as far as I am aware.

    • rokejulianlockh's avatar
      rokejulianlockh
      SMARTY Maverick
      07-09-2025

      I don't see that e-mail address listed there anymore.

      • MSF's avatar
        MSF
        SMARTY Guru
        08-09-2025

        rokejulianlockh I always do tag people in when I reply to them.

        It is possible to get support via the web chat service. Initially you deal with a chat bot but should see the option to 'speak' to an agent. This is not an instantaneous reply service though.

        If you have a Complaint, there is an option to be called or receive an email.