Forum Discussion

DavidOt_3553477's avatar
DavidOt_3553477
SMARTY Enquirer
14-09-2025

Smarty sim not active on iphone11

My smarty sum is not working on iPhone 11 it’s saying I should contact my network provider

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    14-09-2025

    DavidOt_3553477 I would recommend firstly checking your Account dashboard to see if your sim is active and if you have a current Smarty plan.

    Assuming that you have not received a message saying that your service has been suspended for some reason, then it is probably best to web chat with Smarty as the phone suggests.