Forum Discussion

DrToller's avatar
DrToller
SMARTY Pioneer
19-09-2025

Smarty data drops out every 10-20 minutes for 10-30seconds...?

This seems to be occurring since the merger with Vodaphone.  We use Smarty + 5g router for our home internet, and it was rock solid up until a month or two ago.

Now, every 10-20 minutes, the data connection drops for 10-30 seconds, making WhatsApp video calls, Teams meetings, etc incredibly frustrating.

The network status has shown "we're fixing some issues in your area" for over a month (SA19 7LW).

Any idea when (if?) this issue will be fixed?

 

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    19-09-2025

    DrToller As we are customers like you, we don't get that information.

    You may get something more if you web chat with Smarty Support - but probably best not to hold your breath!