Forum Discussion

RossCro_3596359's avatar
RossCro_3596359
SMARTY Rookie
24-09-2025

Sim not working

I’ve activated my sim, put it into my phone restarted it, I’ve done everything, it shows as “no service” and I don’t know what to do

1 Reply

  • LouisK's avatar
    LouisK
    SMARTY Moderator
    28-09-2025

    Hi RossCro_3596359​ 

    Thanks for reaching out. We’re sorry to hear you’re seeing “no service” after activating your SIM—we know that must be frustrating. If you’ve already tried restarting your phone and it’s still not working, please get in touch with our customer support team (if you haven't done so already) via chat at www.smarty.co.uk/contact and they’ll be happy to investigate this for you.

    Best wishes,

    Louis

    SMARTY