Forum Discussion

SamNayl_2318894's avatar
SamNayl_2318894
SMARTY Pioneer
07-10-2023

Sim has been activated over 18 hours now still cant use it

Dose anyone know what's going in with this network I'm new customer and had nothing but trouble only had my sim for 18 hours and haven't been able to ring or text or go online! 

 

Should I just get a refund or is this a one off problem dose anyone know?

5 Replies

  • DuncanM_2338191's avatar
    DuncanM_2338191
    SMARTY Rookie
    08-10-2023

    Getting the same issue, got the activated SIM text but can't call, text or use data

    I'm guessing this can take days to work

    • Chalkychap's avatar
      Chalkychap
      SMARTY Trendsetter
      08-10-2023

      Although I've not just joined, when I did my SMARTY SIM worked within a couple of hours of online activation. 

      Perhaps there's a network issue in your area?

      Check online at https://smarty.co.uk/network-status-checker/

    • SamNayl_2318894's avatar
      SamNayl_2318894
      SMARTY Pioneer
      09-10-2023

      I still can't access my data or calls or texts it's been 2 days up to now 🙄

  • BarryNor_271561's avatar
    BarryNor_271561
    SMARTY Pioneer
    14-08-2025

    I am having the same problem..3 days now and I can't use my phone. What is going on 

    • MSF's avatar
      MSF
      SMARTY Guru
      14-08-2025

      BarryNor_271561  Have you checked Network Status for your postcode area?

      Also try a Network Reset in the phone Settings.