Signal outage in east London - E1 TODAY

Question

LOST SIGNAL IN STEPNEY - EAST LONDON!! 16/07/2025&nbsp;My signal kept dropping last night but i didn't think anything much of it as I was able to keep watching YouTube.&nbsp;Phone, SMS and internet screwed today!&nbsp;Today, the signal is horrendous. No coverage at all really. Been able to use the internet only twice all day today to literally send one email and one WhatsApp message - before 'no internet' appears on my browser.&nbsp;Have checked signal checker websites and a number of reports in last 24 in and around north and east London. Just warning others. Be great if Smarty could credit my account with hard cash for todays outage.&nbsp;

msf · Answer

DavidCr_3392395&nbsp; Have you completed a Network Status check for the postcode as well?If you feel that you deserve some credit, then you would need to taker this up with Smarty - we are only the Forum and are customers like you.Perhaps worth mentioning that given the maximum spend is £20 per month for a plan, then technically a whole day outage would be valued at about 65pence- but no harm in asking.

davidcr_3392395 · Answer

Thanks mate&nbsp;Yeah, i've checked status and one network site is saying there's a few reported problems in my postcode.&nbsp;I'm new to Smarty and with my last 'community' network - ou could get answers from staff who would monitor things.&nbsp;Can't message anyone at Smarty to tell them about my problems. Having to use a shared use computer at the place I live - just to be able to get online to what **bleep** is going on. Seen lots of historic complaints now about signal drops with Smarty - wish i'd seen the poor reviews before starting an account.&nbsp;

msf · Answer

DavidCr_3392395&nbsp;Moderators from smarty do check things on the forum, but they don't usually offer more than basic solutions - otherwise it's a signpost to the web chat function.You can use web chat and, if you don't get any meaningful response, you can raise a Complaint.It's not everyone who has these signal problems. Seems rare to find a network that doesn't get moans.

ireneoz_2408620 · Answer

You're totally right. Canary Wharf, Isle of dogs no coverage from last night.