Forum Discussion
Sign-in error every time on Smarty Android App
I've got an active Smarty plan and downloaded the Smarty Android app onto my Redmi Note 9 smartphone. The app never recognises my username or password and I have to use the 'Forgot your password' link to get an email to then access my dashboard. I recently upgraded to a Redmi Note 11 and I still get the same issue with the Smarty app. However, the email and password work fine when used on the desktop site. Any ideas what going on here?
4 Replies
Fix worked for me:
- Clear app cache
- Reset app
- Login after typing email address, not using autofill
Good luck
I've previously tried that; cleared all data and cache and actually uninstalled the app. Then reinstalled the app but the same issue with login. Currently doing the desktop workaround.
Same problem, app is broken.
Worked a week ago.
Hi BloodThorn 👋
I NEVER use apps for my account with things like mobile phone, energy company etc as they are prone to being 💩 and don't work that well.
What I do is, I go to the required website on the phones internet page and login. Then I select the 'Add to Home screen' option (press the three vertical dots in the top RH corner to get the option.... apologies if you already know this) and you get a shortcut added. ET VOILA 🎉 a working link!
Hope this helps x x
