Forum Discussion
Second week of No Connection
Well it's been a stressful 40 days since contractors accidentally sliced through the supply cable for Albion Square transmitter mast but finally normal service has resumed.
I have submitted a further (and hopefully final) claim for compensation.
Foxtrot0mega Firstly, I'm not clear why you are paying £40 when the dearest plan on Smarty is £20 (when not on promotion).
Secondly, the mast is run by Three and so Smarty have limited ability to do much about it. EricHaw_2255501 has found the anticipated fix date to be 10 Feb, so presumably some serious problem.
Let's hope February 10th (tomorrow) is this time correct 🫰
14:50 10/2 still no signal 😢
Christop_163203 Well, I'm glad you at least have had something back now.
I must say that I'm rather surprised at their response to suspending your plan - given that it isn't your fault. In your position, I would certainly raise it as a complaint so that it reaches further up the 'food chain'. Good luck!
