Forum Discussion

LucasDo_2907136's avatar
LucasDo_2907136
SMARTY Pioneer
23-01-2025

Says that they have refunded my order but Its still saying that its awaiting my phone number?

So basically I'm new to smarty and I know that there is an outage with 3 atm. But what's going on that its saying they have refunded my order but its still awaiting my number like the sim card is still on its way I'm not sure what to do.

6 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    24-01-2025

    LucasDo_2907136 Contact Smarty Support via web chat if things are unclear.

    • LucasDo_2907136's avatar
      LucasDo_2907136
      SMARTY Pioneer
      24-01-2025

      I have been reading up things online of when their sim cards have been dispatched that I would receive a message but I haven't. How else am I be able to contact them?

      • MSF's avatar
        MSF
        SMARTY Guru
        24-01-2025

        LucasDo_2907136 Raise a Complaint if you cannot get info.

    • LucasDo_2907136's avatar
      LucasDo_2907136
      SMARTY Pioneer
      24-01-2025

      I have but I've had no response what so ever.