Forum Discussion

Richard_1479681's avatar
Richard_1479681
SMARTY Rookie
22-04-2025
Solved

Roaming

Hi, i have two sims on my account, my sim in a google pixel worked fine in Spain for calls, SMS and 4G.

My wife's sim in an iphone, worked on calls and sms but not on 4g, Roaming was enabled and all relevant network settings matched mine.

I think i remember a Spending cap being set but can't find it in any of the settings in the smarty website under my account, regards

6 Replies

  • Leeber's avatar
    Leeber
    SMARTY Pioneer
    23-04-2025

    I have a similar problem to this. As an airline pilot I visit EU countries sometimes multiple times in one day. I find that in certain destinations I can not get either a voice/text or data connection no matter what I try. I have checked the APN settings as specified and I have colleagues that are with other networks, including Three who have no problem connecting in exactly the same locations. 

  • MSF's avatar
    MSF
    SMARTY Guru
    22-04-2025

    Richard_1479681 A spending caps will not be relevant while roaming in the EU for general use.

    You can roam up to 12Gb of data from your current plan - could she have exceeded that? Did she definitely have Data Roaming turned on in the iPhone settings?

    • Richard_1479681's avatar
      Richard_1479681
      SMARTY Rookie
      22-04-2025

      Hi, many thanks for your quick reply, no she wasnt able to use it from the moment she took it out of Airplane mode and it rejoined the network in Spain. I did go through all the settings and everything was set as expected. I'll recheck again later today, regards

      • MSF's avatar
        MSF
        SMARTY Guru
        22-04-2025

        Richard_1479681 Yes, it does seem odd. I have certainly roamed with my trusty iPhone in EU countries with no problem.

        Sometimes also worth doing a manual network search as this can give a better signal Don't suppose you noticed if you were both on the same network?

    • New2Smarty's avatar
      New2Smarty
      SMARTY Maverick
      13-08-2025

      My Roaming disaster.  

      Second time abroad. This time to Brussels.  No roaming - no calls - no data - no sms, UNTIL the last day of the trip when I arrived at the airport to leave😅🤣 and when inside the airport, i got a text welcoming me to Belgium 🤣😅.  No phone changes made at all. APN and roaming are always left on with my phone matching the guidance on SMARTY app and website. Phone signal strength meter showed full bars.  People in my group with me all the time, on three and vodafone: roaming worked fine.  How can anyone with sense rely on SMARTY when they travel to a major European capital?!