Forum Discussion
Voicemail Restricted
You could try getting SMARTY to turn-off the voicemail service for your account, PeterB07SK - assuming there's nothing too important in your voicemail.
Then after a few days reactivate your voicemail service - hopefully it'll then be accessible.
The voicemail service is actually provided by Three UK, SMARTY Mobile's owner.
That sounds like a reasonable idea Chalky and it makes me wonder why the customer service adviser on my Live Chat didn't think of that one. As I mentioned in my post, the issue has been 'escalated' so I'm probably just stuck with the three to five day wait for a 'techie' to contact me. Thanks for your input.
So PeterB07SK, I'd suspect you'll never hear back from the 'techie'.
There might be several levels of escalation for your request - from SMARTY to Three UK - from Three UK to their voicemail service provider. Then maybe back the other way.
Hopefully I've misjudged SMARTY and this is a case of #MoreSMARTY, #LessMalarkey - though keep your crypto handy.
Just had another reply on the open Live Chat. Didn't seem like a Techie. More like another customer service agent. He said that my voicemail is disabled. I asked how that could be as it could not have been done by me. He said he wasn't sure but would get it restored. He has and all is now ok. This seems like it should have been a simple job to sort out if I'd been lucky enough to get a knowledgeable customer service agent in the first instance. So, all's well that ends well.
Hey
