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PeterB07SK
SMARTY Maverick
Joined 14-05-2024
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Re: Voicemail Restricted
Just had another reply on the open Live Chat. Didn't seem like a Techie. More like another customer service agent. He said that my voicemail is disabled. I asked how that could be as it could not have been done by me. He said he wasn't sure but would get it restored. He has and all is now ok. This seems like it should have been a simple job to sort out if I'd been lucky enough to get a knowledgeable customer service agent in the first instance. So, all's well that ends well.4.7KViews1like1CommentRe: Voicemail Restricted
That sounds like a reasonable idea Chalky and it makes me wonder why the customer service adviser on my Live Chat didn't think of that one. As I mentioned in my post, the issue has been 'escalated' so I'm probably just stuck with the three to five day wait for a 'techie' to contact me. Thanks for your input.4.7KViews0likes3Comments- 4.7KViews0likes0Comments
Voicemail Restricted
I have been using voicemail without a problem for many months but upon checking voicemail yesterday I could not access it and received a message that states "Your voicemail has been restricted. Contact customer service" and the call was then terminated automatically. There are no options available, eg PIN input. I get the same message if I try to access voicemail from another non Smarty SIM. I contacted customer service by 'live chat' but the service agent had clearly never experienced this problem and after trying different things eg remove sim, reboot phone etc for an hour said they would have to "escalate the issue" which would take three to five working days. Anybody any ideas?4.7KViews0likes9Comments