Forum Discussion
Patrici_2980681
13-11-2024SMARTY Pioneer
URGENT Top up not activate
Hi. I bought a 15GB top up on 30 October but this has not activated. Im almost out of data. I cannot see anything on my Dashboard to activate the 15Gb but can see a message that 15Gb is available. My...
MSF
14-11-2024SMARTY Guru
Patrici_2980681 Please see: https://help.smarty.co.uk/en/articles/951971-need-extra-data-on-top-of-your-plan-allowance
Patrici_2980681
14-11-2024SMARTY Pioneer
MSF Thanks. Ive already changed my next plan. Other mobile operators add the top up straight away and I couldnt find anything on Smarty that said the top up only activates when the plan data is used up.