Forum Discussion
Roaming
Although roaming settings may be on, i would ensure the device is set to the correct APN settings. See this article for more information: Setting up your phone to work abroad | SMARTY Help Centre
Alternatively, if this still doesnt work please reach out to our customer care team for further assistance at: https://smarty.co.uk/contact. Available daily from 8am to 8pm.
- Rachel
Richard_1479681 A spending caps will not be relevant while roaming in the EU for general use.
You can roam up to 12Gb of data from your current plan - could she have exceeded that? Did she definitely have Data Roaming turned on in the iPhone settings?
Hi, many thanks for your quick reply, no she wasnt able to use it from the moment she took it out of Airplane mode and it rejoined the network in Spain. I did go through all the settings and everything was set as expected. I'll recheck again later today, regards
Richard_1479681 Yes, it does seem odd. I have certainly roamed with my trusty iPhone in EU countries with no problem.
Sometimes also worth doing a manual network search as this can give a better signal Don't suppose you noticed if you were both on the same network?
