Forum Discussion
renew now
H_2179833 I do see the problem. I imagine that they (the bean counters) have weighed up the demand for various features against the likely cost of implementation (less the cost of lost business) and decided against.
As the cost of data seems to be falling - plans have ever more data for the same price it seems - people are buying slightly bigger than they require.
Hi H_2179833 as our plans are monthly rolling contracts you can't renew them earlier than your existing renewal date unfortunately.
However, we do have a variety of add ons and data passes that can be purchased via your dashboard if you run out of data and need more mid-month. You do also have the option of switching plans if you need more data going forward--that change will take effect upon your next renewal.
I’ve just topped up £5 at a pay point but when I try to buy a data add on the only option to pay is by credit card or PayPal? How do I use my credit in the account? So frustrating!
KieranM_2550482 See this article: https://help.smarty.co.uk/en/articles/3793308-topping-up-your-account-balance-in-store-via-paypoint
If there are still problems then start a web chat with Support Team. They can check your account but as forum members like you, we cannot.
