Forum Discussion

PeterWat_770117's avatar
PeterWat_770117
SMARTY Pioneer
04-01-2023

Re-open closed account/add SIM to an existing group

Hi, I am the group owner for SIMs for my wife and 2 children but I ported my number away from Smarty 12 months ago.  I can still access the group and manage their payments, but I'd now like to add a...
PeterWat_770117's avatar
PeterWat_770117
SMARTY Pioneer
07-01-2023

Hi,

Thanks for the reply, but my (dormant) account won't let me send a group invitation - The option is greyed out.

Perhaps I need to open another account for the data SIM, remove the numbers from my existing group and then create a new group?

  • Rebekah_150's avatar
    Rebekah_150
    Team SMARTY
    07-01-2023

    hey  PeterWat

    This is an option but I'm concerned that you are not begin given the option to invite it to an existing group, It would be best if you contacted our customer service chat and we can make sure that this account is as it should be https://smarty.co.uk/contact and one of our advisors will be more than happy to help. Available daily from 8am – 8pm

    • MikeO_333333's avatar
      MikeO_333333
      SMARTY Rookie
      11-09-2023

      Hi,

      I'm having a similar problem (was on Smarty years ago, left, came back, started a group but now can't add to it). Did this ever get fixed?

      Cheers,

      Mike