Forum Discussion
Re-open closed account/add SIM to an existing group
Hi,
I am the group owner for SIMs for my wife and 2 children but I ported my number away from Smarty 12 months ago. I can still access the group and manage their payments, but I'd now like to add a data SIM for me.
I understand that I can't re-open my closed account but I could activaye the SIM using a different email address. Can I then add this to my group though, as the option to add another SIM is greyed out?
Thanks
9 Replies
Bună seara mă poate ajuta careva aș dori să-mi redeschid contul
You can't currently reopen an old SMARTY account, VIORELS_1443547.
Once an account's been closed by SMARTY, it's gone.
Chalkychap Is that definitely what was being asked? I certainly didn't know what language it was written in and wasn't about top research it.
VIORELS_1443547 As I mentioned on your other post, most members here speak English and so writing in another language is not helpful.
Hey 👋
You can set up the sim separately, then sent the group invitation to the data sim. Have a read of this article https://help.smarty.co.uk/en/articles/3406401-how-do-i-start-a-group
Hopefully this helps!
Hi,
Thanks for the reply, but my (dormant) account won't let me send a group invitation - The option is greyed out.
Perhaps I need to open another account for the data SIM, remove the numbers from my existing group and then create a new group?
hey
