Forum Discussion
[Network Issues] Service Update - Resolved
Following yesterday’s network issue the majority of services have been fully restored. We are still observing around 1% of calls not placing correctly and our engineers are working to fully fix this. Data services are working normally. We are really sorry for any inconvenience caused.
The network issue has been resolved if you are still having issues please speak to our chat team for further assistance https://smarty.co.uk/contact available daily from 8am – 8pm.
KeithMe_2368841 I'm not sure that it's reasonable to be expecting compensation instantly. Some customers seem to have had service without problem - how would the company work out who was affected that quickly?
Well you’re obviously a Smarty devotee, but this is the 2nd time in 3/4 months, I have spent a day+ without coverage. Not about the money it’s the principle. I’m sure they’d be able to identify me if I shortchanged them when paying my bill.😉
It’s incredibly inconvenient and I don’t believe I am being unreasonable. We’ll agree to disagree. I pay for a service I expect to receive it.
