Forum Discussion
[Network Issues] Service Update - Resolved
Following yesterday’s network issue the majority of services have been fully restored. We are still observing around 1% of calls not placing correctly and our engineers are working to fully fix this. Data services are working normally. We are really sorry for any inconvenience caused.
The network issue has been resolved if you are still having issues please speak to our chat team for further assistance https://smarty.co.uk/contact available daily from 8am – 8pm.
Still down in North East London and Essex. Only been with Smarty for 3 months but this is the 2nd time this happened. Will we be compensated? Wasn’t the first time and it is terribly inconvenient!
KeithMe_2368841 It isn't down everywhere (I still seem to have service). If you lose service for a day, technically you would only be entitled to a refund of the day's charge - for a £20 plan, that is about 65p
Thanks for your reply, however it is still down for me and the compensation is compensation no matter if it is only £.0.65. I’ve paid for a service I haven’t received. 🤷🏾♂️
KeithMe_2368841 I'm not sure that it's reasonable to be expecting compensation instantly. Some customers seem to have had service without problem - how would the company work out who was affected that quickly?
