Forum Discussion

YulianK's avatar
YulianK
SMARTY Community Manager
23-01-2025

[Network Issue] Service Update - Resolved

[UPDATE] Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. We continue to monitor and review all services throughout today to ensure full...
Network
Brooker88's avatar
Brooker88
SMARTY Maverick
31-03-2023

So I've noticed every now & then I can't receive calls, or make them. There is no dial tone & after a few mins it just cuts off.

 

I've tried pinpointing the issue & I'm left clueless.

 

The only solution to fix the issue is to restart my phone.

 

I've tried turning data on & off. 

 

Using the sim 2 tray.

 

Toggling mobile data on/off. 

 

Turning WiFi calling on/off.

Trying different apn, nothing works.

 

Mobile data always active.

 

Literally at a loss. 

 

This doesn't happen 

 

 

Brooker88's avatar
Brooker88
SMARTY Maverick
31-03-2023

So I've figured something out.

 

If I ring a Vodafone number this occurs.

 

If I ring Giffgaff/O2 number this occurs.

 

If I ring my daughter's number first (Smarty) it rings, then after I hang up I can call Vodafone & Giffgaff numbers.

 

I can receive/send texts without issues.

I've also noticed when I'm on a phonecall with my partner or mother (Vodafone/O2) It will randomly hangup.

 

Haven't tested if this happens when I call a Smarty number