Forum Discussion

YulianK's avatar
YulianK
SMARTY Community Manager
23-01-2025

[Network Issue] Service Update - Resolved

[UPDATE] Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. We continue to monitor and review all services throughout today to ensure full...
Network
Brooker88's avatar
Brooker88
SMARTY Maverick
31-03-2023

So I've noticed every now & then I can't receive calls, or make them. There is no dial tone & after a few mins it just cuts off.

 

I've tried pinpointing the issue & I'm left clueless.

 

The only solution to fix the issue is to restart my phone.

 

I've tried turning data on & off. 

 

Using the sim 2 tray.

 

Toggling mobile data on/off. 

 

Turning WiFi calling on/off.

Trying different apn, nothing works.

 

Mobile data always active.

 

Literally at a loss. 

 

This doesn't happen 

 

 

AaronLo_1875925's avatar
AaronLo_1875925
SMARTY Maverick
23-01-2025

This problem just started for me. Samsung S8 worked with Smarty for years.

No dialling tone when calling out, and people on other networks get no dialling tone when calling me. Why would it affect people on other networks? Must be a problem with the Smarty network. There's no other explanation. Dashboard says everything is up and running fine and area checker says network is "excellent".